FAQ
What is the turnaround time from order to delivery?
Your order will be shipped from Cranbury, NJ, at the same day if placed before 3PM EST. The transit time is between 3 to 6 business days.
Please note Saturday, Sunday, and public holidays are not counted as business days.
Do we have to use refills made by your company?
One of the unique advantages of SWIE dispensers is that they were engineered to work with most hand sanitizers and liquid soaps from your favorite brands! Simply pour the soap or sanitizer into the tank and it's ready to use.
What kinds of products can SWIE dispensers work with?
SWIE dispensers will have no problems dispensing any kind of liquid/gel hand sanitizer or soap.
Please note: SWIE dispensers do not work with foaming products.
Are SWIE dispensers touchless?
Yes, all our dispensers automatically dispense hand soap or sanitizer when your hand is underneath.
I own a restaurant, can I use your dispenser outdoor?
For outdoor use, refer to our All-Weather series.
Do I need to plug the dispenser into an outlet?
No, it is battery powered and a fully charged dispenser can dispense over 60,000 times.
Can I use the dispenser as soap dispenser?
Yes. Our dispensers work for both hand sanitizer and liquid soap.
How many doses can I get for each refill?
The output volume is 1 mL per dose. Our dispenser administrates 1100 doses for each refill.
What is the SWIE dispenser output volume for each release?
Based on the recommendations from CDC and W.H.O., SWIE dispenser is designed to deliver an effective and satisfying amount of sanitizer or soap in a single dose. The output volume is 1 mL per dose; however, if you need more sanitizer on your hand, do not withdraw your hand, the dispenser will continue to release sanitizer onto your hand for up to 10 doses or until you move your hand away from the dispenser.
Is it like a spray or like a drop?
Drops, not spray.
What kind of batteries does it take?
4 AA Batteries.
Does SWIE dispensers have warranty?
Yes! While others on the market offer one (1) year warranty for their dispensers, SWIE dispensers come with two (2) year warranty. This is due to the fact that our dispensers are engineered to higher standards: heavy duty casings, premium motors, and pumps.
What kind of sanitizer do you make?
We make hand sanitizer gel with 80% ethyl alcohol as recommended by CDC and World Health Organization. All SWIE hand sanitizer products are made in the US, in FDA inspected facility, with FDA registration (FDA National Drug Code Directory NDC #: 75569-200-03)
Where will my order ship from?
All orders ship from Cranbury, New Jersey. We ship orders the same day if received before 3PM EST.
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